Last Updated: December 22, 2025
By accessing or using Hey Andrew (the "Service"), operated by HeyAndrew.io ("we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the Service.
We reserve the right to modify these Terms at any time. Your continued use of the Service after changes constitutes acceptance of the modified Terms.
Hey Andrew is a conversational AI platform that allows users to:
Optional Registration: You can use the Service without creating an account. However, signing in with Google provides additional features including cloud storage and token tracking.
Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Accurate Information: You agree to provide accurate, current, and complete information during the registration process.
Premium features require tokens. Token costs are as follows:
Tokens can be purchased through our payment processor (Stripe). All payments are processed securely and are subject to our pricing at the time of purchase.
Purchased tokens do not expire and remain in your account until used.
No Refunds: All token purchases are final and non-refundable. We provide 100 free tokens upon signup for you to test premium features before purchasing.
Exceptions: Refunds may be issued at our sole discretion in cases of technical errors, billing mistakes, or service unavailability.
You agree NOT to use the Service to:
You retain ownership of all content you create, including avatar configurations, conversation transcripts, and recordings ("Your Content").
By using the Service, you grant us a limited license to process and store Your Content solely for the purpose of providing the Service to you.
Content generated by AI (responses, conversations) is provided "as-is." You are responsible for reviewing and using AI-generated content appropriately.
The Service, including its design, code, features, and branding, is owned by HeyAndrew.io and protected by intellectual property laws. You may not copy, modify, or distribute our intellectual property without written permission.
Your privacy is important to us. Our collection and use of personal information is described in our Privacy Policy.
Local Storage: Without an account, data is stored locally in your browser's IndexedDB.
Cloud Storage: With a Google account, conversations and settings are stored in Firebase Firestore and accessible only by you.
The Service integrates with third-party services including:
These third-party services have their own terms and privacy policies. We are not responsible for their practices or availability.
No Guarantee: We strive to provide reliable service but do not guarantee uninterrupted or error-free access. The Service is provided "as-is" and "as available."
Maintenance: We may temporarily suspend the Service for maintenance, updates, or repairs. We will provide reasonable notice when possible.
Changes to Service: We reserve the right to modify, suspend, or discontinue any feature or aspect of the Service at any time without liability.
Your Right: You may delete your account at any time. Upon deletion, your cloud-stored data will be permanently removed.
Our Right: We reserve the right to suspend or terminate accounts that violate these Terms, engage in abusive behavior, or pose security risks.
Effect of Termination: Upon termination, your access to premium features will cease. Purchased tokens are forfeited and non-refundable.
THE SERVICE IS PROVIDED "AS-IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
AI-generated content may contain inaccuracies, errors, or inappropriate material. We do not guarantee the accuracy, reliability, or appropriateness of AI responses.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE PAST SIX (6) MONTHS, OR $100, WHICHEVER IS LESS.
You agree to indemnify, defend, and hold harmless HeyAndrew.io, its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:
Governing Law: These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles.
Dispute Resolution: Any disputes arising from these Terms or the Service shall be resolved through binding arbitration, except that either party may seek injunctive relief in court for intellectual property violations.
Class Action Waiver: You agree to resolve disputes on an individual basis and waive any right to participate in class action lawsuits.
The Service is intended for users aged 13 and older. If you are under 18, you must have permission from a parent or guardian to use the Service. We do not knowingly collect information from children under 13.
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date.
Your continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree to changes, you must stop using the Service.
If you have questions about these Terms, please contact us at:
Email: support@heyandrew.io
Website: https://heyandrew.io
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and HeyAndrew.io regarding the Service and supersede all prior agreements.
By using Hey Andrew, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.